Shipping & Exchange Policy – Jewellery WebMart Zambia
Shipping Policy
At Jewellery WebMart Zambia, we strive to deliver your orders quickly and securely.
Delivery Time: Orders are processed within 1-3 business days and delivered within 3-7 business days across Zambia.
Shipping Fees: Shipping charges vary based on location and will be calculated at checkout.
Order Tracking: Once your order is shipped, you will receive a tracking number for real-time updates.
Incorrect Address: Please ensure your shipping details are accurate. We are not responsible for delays due to incorrect addresses.
Exchange Policy
We do not accept returns; however, we offer exchanges under the following conditions:
Eligibility for Exchange:
The item must be unused, in original condition, with tags and packaging intact.
Exchanges must be requested within 7 days of receiving the product.
Only items that are damaged, defective, or incorrect can be exchanged.
How to Request an Exchange:
Contact our customer support at your email with your order details and issue.
Once approved, you will be required to return the item to our designated address.
After inspection, we will process the exchange and send you a replacement.
Non-Exchangeable Items:
Products that show signs of wear, damage, or alterations after delivery.
Items purchased during clearance sales or promotions.
For any inquiries, feel free to contact us at your email support@jewellrywebmart.com
Thank you for shopping with Jewellery WebMart Zambia!